Safeguarding you
At Kiki Community Care, as a registered NDIS provider with a strong commitment to quality and safety, we prioritize the well-being, dignity, and empowerment of all our participants. Our comprehensive safeguarding framework is designed to uphold the rights of individuals with disabilities, ensuring they receive high-quality, respectful, and secure support services tailored to their needs.
Respect and Dignity:
We treat all participants with the utmost respect and dignity, valuing their individuality and promoting their independence.
Privacy and Confidentiality:
We rigorously protect the privacy and confidentiality of our participants' information, in accordance with Australian Privacy Principles and the NDIS Code of Conduct.
Quality Services:
We are dedicated to providing high-quality services that meet the needs and preferences of our participants. Our staff are trained and competent, ensuring they deliver supports safely and effectively.
Participant Involvement:
We actively involve participants in decisions affecting their supports and services, encouraging feedback and co-designing personalised plans that reflect their goals and aspirations.
Complaints and Feedback:
We have a straightforward, accessible complaints and feedback system. We treat all complaints seriously, responding promptly and taking action to address concerns and prevent recurrence.
Risk Management:
We proactively identify, assess, and manage risks to participants, staff, and the broader community, ensuring a safe and secure environment for everyone.
Continuous Improvement:
We are committed to continuous improvement, regularly reviewing and enhancing our policies, procedures, and practices to align with best practices and regulatory requirements.
Reporting Concerns:
At Kiki Community Care, your safety and well-being are our top priorities. If you have any concerns about the quality of services or your safety, we encourage you to reach out to us immediately. We are committed to transparency, accountability, and prompt action, ensuring every concern is taken seriously and addressed effectively.
For more information or to report a concern, please contact your Kiki Community Care team. We are dedicated to upholding the highest standards of care, providing a safe, respectful, and empowering experience for all our participants.
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